Cancellation(/Revocation) Policy

1. Right to Cancel(/Revoke)

You have the right to cancel this contract within 14 days without giving any reason.
This does not include the ''Broken H(e)art'' Ring - once the Ring got deformed to match the Customers individual Finger size this right is not abdicable any more. Due to its adjustable features and material it needs to be handled by care.  

2. Cancellation Period

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

3. Address

To exercise the right to cancel, you must inform us via mail ([email protected]). 

4. The Cancellation Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of cancellation

If you revoke this contract, we will refund all payments that we received from you, including delivery costs (with the exception of additional costs, that result from your choice of cancellation) immediately and at the latest fourteen days from the day we received the product. For the refund we will use the same payment method which you originally used for this transaction unless we expressly agreed otherwise with you. 

6. Right of Retention

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7. Return Shipping

You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

8. Costs of Return Shipping

Costs for Return will be covered by you.

9. Value Replacement for the Delivery of Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.